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Returns and Refunds


You have the right to cancel the contract stipulated by written confirmation of the order without giving any reason within fourteen (14) days from the day of purchase. To meet the withdrawal deadline, it is sufficient to assert the right of withdrawal before the withdrawal period has expired.

To cancel the contract and return the product (s), you can contact by writing an e-mail containing an unequivocal statement to the address


The right of cancellation and / or withdrawal is excluded:

  • for all customized products;
  • for services already fully performed on the basis of the confirmed order;


the CUSTOMER with the acceptance of these general conditions accepts and acknowledges the loss of his right of withdrawal in the cases indicated above.


Products purchased through the site and not personalized can be returned if they are not in conformity, are incorrectly delivered or are delivered in a different number than those ordered.
To return a product you need to follow the steps below:

(i) any discrepancies in the product must be promptly communicated by sending an e-mail to

(ii) For all returns, you must include in the return package, the product, together with all related accessories, any free items received as part of your order, other documents, possibly in their original box.

(iii) The return is made by sending all the material delivered to the warehouse where we will verify that the returned product meets the conditions of the Return Policy and, in case of compliance, it will be possible to request reimbursement of the costs incurred. . Transport costs will be borne by

You may be asked to provide product information to make an initial assessment of the condition of the product. reserves the right not to accept returns if the product shows signs of wear or has been used or altered from its original condition in any way.
If the order included free items, these must be returned with the products.
Any return will be subject to rigorous Quality Controls (“QC”), carried out by us to ensure the compliance of the returned products with these requirements. If the products do not meet QC standards, the return will not be accepted and the products will be returned to you. If the returned product meets the QC, we will proceed with the refund.

Failure to comply with these Conditions of Sale will authorize us to refuse the returned product and to return it at your expense.


Orders for products customized in any way or made differently from specifications cannot be canceled and such products cannot be returned for refunds.


It is possible to return a product purchased through the website for the purpose of reimbursement, provided that the return complies with these Conditions of Sale, in particular with the Right to Cancellation and the Return Procedure referred to above.
Only the buyer will be entitled to receive a refund of the price paid. Under no circumstances is a person who received the product as a gift (ie the “gift recipient”) entitled to a refund.
If the return complies with these Terms of Sale, we will make all reasonable efforts to refund the purchase price to the buyer using the same means of payment used by the buyer for the initial transaction within fourteen (14) days of verification. the requirements for exercising the right of cancellation and the aforementioned return procedure.